Frequently asked questions.

Do you live nearby?

Yes, we live in the stone cottage next door. We are on hand should you need anything. but will generally leave you alone.

Is there WiFi in Alpnhaus?

From mid December 2022 we will be able to offer free WiFi.

Is there mobile phone signal in Alpnhaus?

If you are with EE or equivalent, then yes, it’s good. Vodafone or equivalent, then no. From mid December there will be a phone in Alpnhaus that you can use to make or receive calls. You are very welcome to leave our land line or mobile phone numbers also with your loved ones on case of emergencies.

Where is the nearest fuel pump?

The closest towns of Hawick and Jedburgh are around 20 minutes away. Fuel is in Hawick and Jedburgh and there are unmanned pumps in Newcastleton and Kielder, also around 20 minutes away.

Where are the nearest electric charging points?

The nearest are in Hawick and Jedburgh.

Where is the nearest pub?

The Horse and Hounds in Bonchester Bridge is about 10 minutes drive away. They serve food and is also dog friendly.

When you are here, we can recommend other places for you depending on your preferences.

Can you use the hot tub in winter?

Yes. The hot tub can be used all year round and it’s especially lovely in the winter.

What does off grid mean?

It means that there is no mains electricity or water or gas. Electricity is provided by solar panels on both Singdean and Alpnhaus and a really large battery storage bank. There is also a generator to help out from time to time. 

Water comes from a private spring - bringing you fresh Scottish spring water on tap.

Is there any electricity at Alpnhaus?

There is electricity in Alpnhaus. There is enough for everything without a heating element. Which means not using a hairdryer, straightener, kettle etc. But if you want to charge your phone, thats totally fine. All the ‘luxury’ items such as fridge, TV, light bulbs etc are in Alpnhaus.

Is Alpnhaus heated?

Yes, there are regular radiators to keep you snug and cosy. The heating is on constantly with a room thermostat so that you can control the heating yourselves.

Is Alpnhaus wheelchair friendly?

Yes. All areas of Alpnhaus are accessible with a wheel chair. Please let us know in advance as there are a few changes we make for wheelchair users.

The hot tub is not accessible for wheelchair users.

What kind of bed is in Alpnhaus?

It is a super king size high quality firm mattress, hand made in the UK, using cotton, silk and wool. The mattress topper is feather and down. The German duvets are down. The pillows are feather and down. The duvet covers are either natural cotton or Belgian linen.

Is there a cooker in Alpnhaus?

Yes - the is a normal gas cooker and gas hob.

Is there a fridge / freezer in Alpnhaus?

Yes - there is a fridge. But there is no freezer as it uses too much power.