terms and conditions

You will appreciate that we are a small business and are therefore greatly affected by any cancellations. 

Whilst we understand that cancellation are sometimes unavoidable they may reluctantly incur a charge. We ask that you are able to let us know as soon as possible.


Cancellations

In the event of cancellation we reserve the right to make the following charges.

Cancellations made 28 or more days ahead of arrival date will not be charged. Cancellations made less than 28 days before the arrival will forfeit the deposit. If your room is consequently rebooked by another party, then your deposit will be reimbursed.

If you have booked with a voucher and cancel before 28 days, your voucher will no longer be valid.

If you do not arrive for your booking, you will be charged the full remaining amount. 

We recommend that you have your own insurance to cover any eventualities.

If for any reason we have to cancel your booking with us, we will refund any deposit paid. There is no further claim against Singdean.


Weather

In the event of adverse weather where you are unable to reach Singdean or Alpnhaus, we cannot offer any refund. If adverse weather causes you to be unable to leave, you will be charged the full rate or a lower rate at our discretion. We recommend that you have your own insurance to cover any eventualities.

During extreme weather conditions it may not be possible to use the sauna and / or hot tub. There is no reimbursement.


Reservations

Acceptance of a reservation confirmed by the owners constitutes a binding contract between them and the guest. 

Your reservation will be confirmed by e-mail upon receipt of deposit paid with card, Pay Pal or bank transfer with your full postal address and contact telephone number.

Your booking is for holiday purposes only. Neither Singdean nor Alpnhaus is to be used for filming or photographic shoots, weddings or parties unless otherwise agreed in writing.

A maximum of 2 people can stay at any one time in Alpnhaus or Singdean and must never be exceeded without prior written consent. 


House keeping

You agree to keep the property clean and tidy and leave it in a similar condition as to how you found it. If additional cleaning is required during  your stay there may be a surcharge. If additional cleaning, beyond a reasonable amount, is required after your departure, there may be an additional surcharge. 

Please report any damages or breakages so we can correct any issues. We understand that accidents can happen however we may have to charge for  damages.

Please be respectful of the property. We have worked very hard to bring you the best that we can. 

If bringing your dog, please respect all soft furnishings and please clean up any mess it may make.


Longer stays. Any bookings made for 6 days or more are to be paid in full one week prior to arrival. Linen will be changed every 6 days when staying 6 days or longer.

Hot tub water will be cleaned and water changed for every guest. If staying for 5 days or longer, hot tub will be cleaned and water changed after every 4 days ready for your 5th use.


Please confirm you have read our sauna and hot tub use to ensure you are able to use them. 


We cannot be held responsible for any broken, lost or stolen property.


We, the owners, have the right to remove any person or persons due to unacceptable behaviour, damage to property or exceeding the agreed stay. Any refund that may be due is entirely at the owners choice.


Thank you for reading this, your comfort and enjoyment is our prime concern.



© SINGDEAN 2018